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Master the Upsell: How to Confidently Sell ProtectionPro Instead of, or along side Tempered Glass

July 17, 2025

Master the Upsell: How to Confidently Sell ProtectionPro Instead of, or along side Tempered Glass

Tempered glass is everywhere, but it’s not the only option. If you’re a sales associate or store manager looking to boost revenue and better serve your customers, it’s time to level up your pitch with ProtectionPro’s cut-on-demand screen protection film.

Whether your customers love the feel of glass or are open to better alternatives, here’s how to confidently position ProtectionPro as the go-to choice, or a smart companion, for screen protection.

Start by Understanding the Customer

Before you pitch, ask the right questions:

  • “What’s most important to you, durability, clarity, privacy, or edge-to-edge coverage?”
  • “Have you used screen protectors before? If so, what did you like or not like?”
  • “Do you use a case or keep your phone in your pocket or bag?”

Once you know your customers' priorities, you can match them to the right ProtectionPro film (Ultra, Matte, Privacy, etc.) or if its a tempered glass item you have in stock and it best fits your customer's criteria, you can provide them the choice.

The clear advantage of ProtectionPro is that many times you may not have that particular tempered glass SKU in stock. Whether you are out of stock or no longer carry it, you can now service your customer without feeling you let them down.

ProtectionPro's over 50,000 patterns are always a few clicks away and can be cut and installed in minutes so you'll never disappoint a customer again if your tempered glass inventory is lacking or supply chains are unreliable.

Position ProtectionPro as the Smarter Upgrade

  • Glass is familiar - but ProtectionPro is next-level:
  • Edge-to-edge coverage - no awkward gaps or misaligned installs.
  • Slim, sleek feel - no extra bulk.
  • Tougher over time - self-healing film absorbs impacts and resists wear.
  • Fits any device - from the latest iPhone to hard-to-find models or wearables.

How to Talk About It (Sample Phrases)

  • “This is our pro-grade screen protection, it fits your device perfectly and actually absorbs impact better than glass.”
  • “Tempered glass is solid, but this film heals itself from scratches and doesn’t chip or lift at the corners.”
  • “If you’re using a heavy-duty case, glass can sometimes pop up. This stays snug and sleek under any case.”

Sell It Solo or Bundle It

ProtectionPro doesn’t just replace tempered glass, it can expand on it --if tempered glass is the right choice for a specific device, ask about their other devices and let them know you can easily provide screen protection for them too --no matter how old or obscure, you've got them covered.

  • Bundle with glass: Apply glass to the front and ProtectionPro to the back or camera lens.
  • For curved screens: Offer film on the edges where glass can’t reach. This is especially crucial for Samsung phones and all the foldable and flip phones available now.
  • For hard-to-fit devices: Use ProtectionPro when no glass option is available. Never miss a sale, never disappoint a customer again.

ProTips:

📌 ProTip #1: “If tempered glass is like armor, ProtectionPro is like a smart suit—flexible, strong, and custom-fit to your customer’s device.”

📌 ProTip #2: “Customers hate waste. With ProtectionPro, there’s no shelf full of unsold glass for old models, we cut what we need, when we need it.”

📌 ProTip #3: “Use real-life examples. Pull out a scratched phone with ProtectionPro and show how it self-heals in seconds. Seeing is believing.”

💰 Boost Your Bottom Line

Stores that lead with ProtectionPro don’t just sell more, they make more:

  • Higher margin per unit.
  • No dead inventory.
  • Faster installs = more customers served per hour.

Plus, when you educate the customer, they’re far more likely to trust your recommendation, and return for future purchases or referrals.

🎯 Final Tip: Confidence is Key

Customers don’t always know what they need, but they know when you believe in what you’re selling. Master your pitch. and your ProtectionPro on-demand installation (you can get additional training here). Demo the difference. Own the conversation.

When you lead with ProtectionPro, you’re not just selling screen protection, you’re offering a smarter, sustainable, more customized experience your customers won’t get anywhere else.